Frequently Asked Questions
Everything you need to know about shopping with Jamila Designz
What is the standard shipping time for my order?
We typically process orders within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take up to 14-21 business days depending on your location.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our unique designs may vary slightly from standard high-street sizing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that custom-made pieces are final sale unless they arrive damaged.
Are the fabrics used sustainably sourced?
At Jamila Designz, we prioritize quality and ethics. We work closely with suppliers to source high-quality textiles and are committed to increasing our use of organic and recycled materials in every collection.
Can I track my package once it has shipped?
Yes! Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.